Le Règlement général sur la protection des données (RGPD) est une loi européenne sur la confidentialité entrée en vigueur le 25 mai 2018. Le RGPD réglemente la façon dont les individus et les organisations peuvent collecter, utiliser et conserver des données personnelles, ce qui a un effet sur la façon dont nos clients peuvent utiliser la plateforme ExpertSender.
Le RGPD s’applique à TOUTES les organisations qui collectent et traitent des données personnelles de résidents de l’UE, quel que soit l’emplacement physique de la société. Cela signifie que, si vous avez des clients dans l’UE, mais que votre entreprise n’est pas située elle-même sur ce territoire, vous devez malgré tout vous conformer à la nouvelle réglementation. Vos trouverez une explication plus approfondie sur les implications du RGPD ici.
Pour savoir si nous traitons vos données personnelles et faire appliquer vos droits, contactez notre délégué à la protection des données (Michał Kidoń) à cette adresse e-mail : dpo@expertsender.com
Chez ExpertSender, nous avons choisi d’être certifiés ISO 27001 pour vous garantir que nous sommes aptes à gérer les risques impliqués par la préservation de la sécurité des informations, y compris des données de clients, que nous administrons. Nous voulons que nos clients soient en confiance : en tant qu’organisation, nous appliquons les normes internationales pour gérer activement la sécurité des données et des informations professionnelles.
ISO 27001/CEI 27001 est un ensemble de normes qui aide les organisations à garantir la sécurité de leurs informations (tant pour leurs systèmes d’informations que pour leurs procédures commerciales internes). Ces normes internationales précisent les exigences d’un système de gestion des informations donnant un véritable contrôle sur la sécurité des informations et présentent une série d’exigences spécifiques permettant aux organisations d’y parvenir.
La norme ISO/CEI 27001 prouve qu’une organisation a élaboré et mis en place des procédures de sécurité de l’information selon les meilleures pratiques.
Les organisations doivent appliquer les procédures suivantes :
ExpertSender is committed to protecting the privacy of our clients and website visitors. Maintaining it fosters confidence, goodwill and stronger relationships. For more information on how ExpertSender enforces permission email marketing with our clients, please see our Anti-Spam Policy as well as feel free to contact us.
Unless otherwise stated on our Website, we collect only the domain name and IP address for each visitor to our Web page, the email addresses of those who communicate with us via email, aggregated and user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information. We also may track browser types to help us understand our visitors’ needs related to our Website design. There is an optional section of our Website where input forms require your name, phone number, company, and email address. We may use personally identifiable information collected this way to: (a) send information to you which we think may be of interest to you by email or other means; (b) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you.
We never sell, share or trade any of your personally identifiable information to any third party.
We do, however, reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located in the footer of our emails, or by sending us email at contact@expertsender.com.
Use of this site (ExpertSender’s system) requires personal data processing of a client in the following matter: first name and last name, phone number, e-mail, job position, company). Data will be processed by: ExpertSender (ExpertSender Sp. z o.o.) in a way that is crucial to agreeing on a contract, as well as its fulfillment. Transaction data, in that personal data, can be transferred for the benefit of PayLane Sp. z o.o. located in Gdańsk at Arkońska 6/A3, zip code: 80-387, KRS: 0000227278, on the terms that it will beneficial on in service connected to order payments. A client has the right to see the content of his data and any corrections made to it. Sharing of information is voluntary, however, at the same time it is crucial to using this site.
Your Email Lists are stored on a secure server. We will not sell, rent, loan or invite external access to your lists, nor will ExpertSender use your lists for any other reason than customer support and abuse-monitoring purposes. You should stay assured that your data is kept strictly confidential.
ExpertSender includes a ‘web beacon’ in most of the HTML email messages sent. A web beacon is in fact a small image in the message’s content, which is activated when an HTML email is opened via a request for the image on our servers.
We also provide the capability to track when a URL has been clicked inside of an email message sent by our system. We use this functionality to track which links were clicked and in what quantity, as well as to determine the aggregate number of links clicked. This click tracking functionality does not collect any personally identifiable information.
This enables our clients to track the aggregate number of emails opened. The web beacon does not collect any personally identifiable information. Users that do not want to receive email messages with web beacons can choose to receive their emails in text (non-HTML) format.
We use cookies to record session information, such as past activity at the site in order to provide better service when visitors return to our site or customize Web page content based on visitors’ browser type.
We use Google Analytics and re-targeting cookies to allow 3rd party service providers to provide advertisements on our behalf across the internet. These service providers may collect your IP address and non-personal data about your visits. This is completely anonymous and does not include your name, address, email address or other personal information. Additionally, these cookies are used to gather anonymous statistical information on how the website is browsed. These cookies will expire after 10 years.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
ExpertSender operates in secure environment by using the latest server, database, backup and firewall technologies. All data resides in a tightly controlled, secure data center that prevents unauthorized access and data security. This means that information about the identity and preferences of individual members is never accessible to anyone from the outside.
However, we cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control – that is after you deploy your messages.
Payments are serviced by PayLane sp. z o.o. which is located in Gdańsk at ul. Arkońska 6/A3, zip code: 80-387, KRS: 0000227278
ExpertSender will notify its members and users via email if we make any changes to our privacy policy. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify about this fact. You will have a choice as to whether or not we use your information in this different manner.
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, or the home page, and other places we deem appropriate, so that you are aware of what information we collect and how we use it.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our Website.
Below you will find information on the processing of your personal data by ExpertSender Sp. z o. o. pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, p. 1) – hereinafter referred to as the GDPR.
Personal Data Controller of your personal data is ExpertSender Sp. z o.o. with its registered office in Gdańsk (postal code: 80-280), ul. Norwida 1, entered into the register of entrepreneurs of the National Court Register, held by a District Court Gdańsk – Północ in Gdańsk, 8th Commercial Division, under a registration number (KRS): 0000329885, Tax Identification Number (NIP): 5862237116, statistical No. (REGON): 220775305, with a share capital of PLN 50 000.
You may contact us by:
We have appointed a person responsible for the protection of personal data – Data Protection Officer (Michał Kidoń), whom you may contact under this e-mail address: dpo@expertsender.com
Your personal data are processed for the following purposes:
Recipients of your personal data may include entities representing the following categories:
We commission performing individual services and operation to selected service providers from the IT sector whose seat is located outside the European Economic Area – in a third country. In such cases, data are transferred to a third country pursuant to the decision of the European Commission confirming adequate level of data protection (Article 45 of the GDPR), and in the case of lack of such a decision proper safeguards are applied in order to ensure proper level of data protection – these include in particular standard EU clauses (Article 46 of the GDPR) and binding corporate rules (Article 47 of the GDPR). At any time, you may request further information and receive copies of proper safeguards.
Your personal data will be processed for different periods, depending on the purpose of the processing:
You have the right to:
Irrespective of the reason, you have the right to make, at any moment, an objection to the processing of your personal data which is necessary to pursue our legitimate interest.
Providing personal data in connection with consent given for processing of personal data is always of a voluntary nature; failing to provide them (failing to give a consent or withdrawing it) does not give rise to any consequences.
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